dn99e Privacy Policy

This Privacy Policy ("Policy") is issued by dn99e ("dn99e," "we," "us," "our") and applies to all personal data processed in connection with your use of the dn99e website at https://dn99e.app and all associated services, features, and content (collectively, the "Platform"). This Policy should be read together with our Terms & Conditions, which govern your use of the Platform.

By registering for or using the dn99e Platform, you acknowledge that you have read this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

dn99e is committed to compliance with applicable data protection legislation, including obligations arising from our international gaming authority licence conditions. Malaysian players benefit from the data protection principles set out in this Policy, which reflect international best practice standards for online gaming operators.

For the purposes of this Policy, dn99e acts as the data controller with respect to personal data collected directly from players and visitors through the Platform. As data controller, dn99e determines the purposes and means of processing personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

Where dn99e engages third-party service providers to process personal data on its behalf (for example, payment processors, KYC verification providers, and game technology providers), those parties act as data processors under written agreements that require them to process data only on dn99e's documented instructions and to implement appropriate security measures.

dn99e collects personal data through the following means: directly from you when you register, complete KYC verification, make deposits or withdrawals, use our live chat, or contact our support team; automatically when you use the Platform through cookies and similar tracking technologies; and from third-party identity verification and fraud prevention services.

The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (MyKad, passport, or equivalent).
• Contact Data: Email address, mobile phone number, and correspondence address.
• Account Data: Username, password hash, account preferences, responsible gaming settings, and communication preferences.
• KYC & Verification Data: Copies of identity documents, proof of address documents, and selfie photographs submitted for account verification purposes.
• Financial Data: Deposit and withdrawal transaction records, payment instrument details (masked except for verification purposes), MYR balance history, and bonus transaction records.
• Gameplay Data: Game history, wagering records, session durations, win/loss records, and live betting activity on the dn99e Platform.
• Technical Data: IP address, browser type, device identifiers, operating system, referring URLs, and session data collected automatically when you access the Platform.
• Communications Data: Records of live chat conversations, support ticket content, and email correspondence with dn99e's support team.

dn99e does not intentionally collect sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or biometric data) except where expressly required for responsible gaming compliance purposes (for example, processing a self-exclusion request that references a player's self-identified gambling problem).

dn99e processes your personal data for the following purposes:

• Account Operation: To create, manage, and maintain your dn99e account, process deposits and withdrawals, credit bonuses, and provide access to Platform features.
• Identity Verification & KYC Compliance: To verify your identity, age (21+), and source of funds in compliance with our international gaming authority licence obligations and applicable anti-money laundering regulations.
• Transaction Processing: To process MYR deposits and withdrawals via Touch n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB FPX, and other supported payment methods, and to maintain accurate transaction records.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, account takeovers, and other prohibited conduct on the dn99e Platform.
• Responsible Gaming: To operate responsible gaming tools including deposit limits, session reminders, and self-exclusion, and to identify players who may be exhibiting problematic gambling behaviour.
• Customer Support: To respond to enquiries, resolve complaints, and provide assistance via live chat and email.
• Platform Improvement: To analyse aggregated and anonymised usage data in order to improve the dn99e Platform's performance, user experience, and game selection.
• Marketing Communications: To send you promotional emails, SMS notifications, and in-platform messages about dn99e bonuses, seasonal promotions (including Deepavali and Chinese New Year offers), and new game launches, where you have consented to receive such communications.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions.

dn99e processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the dn99e Platform services in accordance with our Terms & Conditions.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations, including KYC verification, anti-money laundering checks, and responsible gaming requirements under our international gaming authority licence.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests — including fraud prevention, security monitoring, Platform improvement, and responsible gaming monitoring — where those interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent — primarily for direct marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account communication preferences.

dn99e does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Service Providers: Third-party vendors engaged to provide services on dn99e's behalf, including payment processors (e.g., FPX aggregators, e-wallet operators), KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support technology providers. All such providers are contractually bound to process data only on dn99e's instructions.
• Game Technology Providers: To the extent necessary for game delivery and integrity verification, limited technical data may be shared with dn99e's certified game providers (including Pragmatic Play, Evolution Gaming, and PG Soft) operating under data processing agreements.
• Regulatory Authorities: dn99e will disclose personal data to its international gaming authority regulator, law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or our regulatory licence conditions.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of dn99e's assets, personal data held by dn99e may be transferred to the acquiring entity, subject to equivalent data protection obligations.

The dn99e Platform uses cookies and similar tracking technologies (including local storage, session tokens, and device fingerprinting) to operate core Platform functionality, maintain your login session, personalise your experience, and analyse Platform usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for Platform operation — including session management, login authentication, and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Store your preferences such as language settings, game lobby filters, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect aggregated and anonymised data about how players use the dn99e Platform, enabling us to identify performance issues and improve the user experience.
• Security & Fraud Prevention Cookies: Used to detect suspicious activity, multiple account creation attempts, and automated bot access.

You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the dn99e Platform. dn99e does not use third-party advertising cookies or serve targeted advertising based on your Platform activity to external advertising networks.

dn99e retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active dn99e account plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, as required by applicable gaming authority regulations.
• Transaction Records: Retained for a minimum of five (5) years following each transaction, for financial record-keeping and regulatory audit purposes.
• Support Communications: Retained for three (3) years from the date of the relevant communication, to enable dn99e to respond to complaints and disputes.
• Technical Logs: Retained for ninety (90) days unless flagged in connection with a security incident or investigation.

Upon expiry of the applicable retention period, dn99e will securely delete or anonymise your personal data so that it can no longer be associated with you.

Subject to applicable law and dn99e's regulatory obligations, you have the following rights in respect of your personal data held by dn99e:

• Right of Access: You may request a copy of the personal data dn99e holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to dn99e's legal retention obligations.
• Right to Restrict Processing: You may request restriction of processing of your personal data in certain circumstances.
• Right to Object: You may object to processing of your personal data where dn99e relies on legitimate interests as the legal basis, and you have grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time.

To exercise any of these rights, please contact dn99e's support team via live chat or email at [email protected]. dn99e will respond to all valid data rights requests within thirty (30) days. Identity verification may be required before data requests can be processed.

The dn99e Platform is strictly intended for persons aged 21 and above. dn99e does not knowingly collect, process, or retain personal data from individuals under the age of 21. If dn99e becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, the data deleted (except where retention is required by law), and the matter reported to the relevant regulatory authority if appropriate.

dn99e operates under an international gaming authority licence, and as such, some personal data processing activities may involve transfers of personal data outside of Malaysia to dn99e's data processors located in other jurisdictions — including cloud hosting infrastructure, game platform operators, and KYC verification providers.

All international transfers of personal data are conducted under appropriate safeguards, including contractual data processing agreements that impose equivalent data protection obligations on the receiving party. dn99e does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards.

dn99e implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dn99e Platform.
• Encrypted storage of passwords and sensitive identity data using industry-standard hashing algorithms — dn99e does not store plaintext passwords.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Incident response procedures for detecting, containing, and notifying affected parties of personal data breaches in accordance with our regulatory obligations.

While dn99e takes all reasonable steps to secure your personal data, no Internet transmission or electronic storage method is 100% secure. Players are encouraged to use strong, unique passwords and to enable two-factor authentication on their dn99e account.

The dn99e Platform integrates third-party services for game delivery, payment processing, and KYC verification. While dn99e takes steps to ensure that all third-party providers handle personal data appropriately, dn99e is not responsible for the privacy practices of third-party services operating their own independent platforms.

The dn99e Platform does not include third-party advertising networks, social media tracking pixels, or affiliate attribution systems that share browsing data with external marketing platforms. Any analytics data collected by dn99e is processed internally or by contracted analytics providers under data processing agreements.

dn99e reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, our regulatory obligations, or our data processing practices. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform. The "Last updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the dn99e Platform following the posting of an updated Privacy Policy constitutes your acknowledgement of and consent to the revised Policy. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or dn99e's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the dn99e Platform — average response time 3–5 minutes.
• Email: [email protected]

Data rights requests and privacy complaints submitted via email will be acknowledged within 24 hours and addressed within thirty (30) calendar days.